If a technical error our end has led to duplication of charges, we will always reimburse these funds.
There may be other scenarios that can easily be mistaken for duplicate charges.
Please check that:
Payments on hold
- If you have made deposits into your account that have not been approved, the card-issuing bank could be holding these funds pending authorization.
- This means that the funds are kept on reserve for a specified time, determined solely by the card issuer, allowing the merchant to request payment for the transactions. Additionally, when a transaction is not approved, we do not request payment from the bank, who will release the hold and make these funds available to you once again.
Failed Payments
- If you have failed deposits, the charges that appear on your statement could be pending charges. To verify this, please contact your bank directly.
Important: If your bank confirms these transactions as valid and charged, please visit our "Cashier" and upload a copy of your official bank statement that displays the following information:
- Name of your bank
- The card number
- Amount
- Date of the transaction
- Name of the merchant
- Finally, write to trans@wsop.com and ask to have the overcharge investigated.